Frequently Asked Questions

How long does shipping take?

Orders are typically processed and dispatched within 1–2 business days. After dispatch, delivery usually takes 7–12 business days.

Will I receive tracking information?

Yes! Once your order has been dispatched, you’ll receive an email containing your tracking information when available.

Where do you ship?

We currently only offer United States Shipping.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order. We’ll do our best to accommodate your request, but orders that have already been processed or dispatched may not be able to be changed or canceled.

What if my package is delayed?

Delivery times are estimates and can occasionally be affected by customs, weather, carrier delays, or other circumstances outside our control. If your order hasn't arrived within the expected timeframe, please contact our support team and we'll be happy to look into it.

What if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible with your order number and photos of the item you received. We'll review the issue and help find a suitable solution.

Do you accept returns?

Our return policy depends on the circumstances of your order. Please refer to our Returns & Refund Policy for complete information.

How can I contact you?

If you have any questions or need assistance with your order, please contact our customer support team, support@assivo.co We're always happy to help.

How long does it take to receive a response?

We typically respond to customer inquiries within 24–48 business hours.